Refund & Exchange Policy

The Company offer a twenty-eight day exchange policy (subject to conditions). As follows:




The Company will not accept goods returned that are found NOT to be faulty or because the customer does not require them. This includes all mail order & Internet transactions that fall outside the 'The Distance Selling Regulations'.
" Under the 'Distance Selling Regulations' you have a seven day cooling off period. Please view the following website for further details: (Note: You will be leaving www.lunneys.co.uk) : http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations




The Company will within a period of 28 days exchange or refund in full any product that is found to have a confirmed fault or defect. This is subject to the goods not being misused or damaged in anyway. All products must be returned with all components. (Instruction booklet, remote control packaging leads etc). Refunds & Exchanges will not be carried out until the product has been returned in its original packaging with ALL accessories. & instructions




In case the product is faulty and if you are not in any of these postcodes (BT), the product will need to be serviced by the local repair agent and we will not be liable for collection and delivery charges from these postcodes in case the item needs to be exchanged within 28 days




Thereafter, all confirmed faults would be repaired within the period and terms of the Manufacturers' warranty.




This does not affect your statutory rights.



Any goods returned undeliverable will be subject to a £15 charge to cover the cost of postage. This will be deducted from the amount refunded.


All refunds issued will be the same as the tender type, however if this is not possible a cheque refund will be raised via our Head Office.